Gamix Privacy Policy — Your complete data protection overview

Welcome to Gamix. Your privacy matters deeply to us. This Privacy Policy explains how Gamix collects, uses, and safeguards your personal information.

By using the Gamix website, mobile app, or any of our digital services, you agree to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of Gamix and contact our support team.

Gamix collects information in several ways — both what you provide directly and what is collected automatically. We are committed to being transparent about both.

Gamix uses your information only for specific, defined purposes. Your data is never used for unauthorized or unnecessary reasons.

• Account Management: For registration, login, and identity verification.
• Processing Transactions: To process deposits and withdrawals.
• Support Services: To resolve your issues quickly.
• Security Assurance: To prevent fraud and money laundering.
• Sending Relevant Offers: To send you promotions tailored to your preferences.
• Service Improvement: For analytics to help us improve the platform.
• Legal Obligations: To meet regulatory and compliance requirements.

Gamix never shares your information with third parties for advertising purposes.

Gamix shares your information with third parties only in strictly limited circumstances and solely when necessary.

• Payment Providers: To process transactions with payment providers such as bKash, Nagad, and Rocket — only the minimum required information is shared.
• Game Provider: To provide games in partnership with providers such as Evolution Gaming and Pragmatic Play — without sharing personal identity.
• Legal Authorities: When required by legal authorities in Bangladesh or under international regulations.
• Fraud Prevention Agencies: With regulatory bodies in cases of money laundering or fraud.

Gamix follows world-class technology and processes to keep your data secure. Protection is ensured at every level.

• SSL 256-bit Encryption — across all data transmissions.
• Two-Factor Authentication (2FA) — for logins and large transactions.
• Firewall & IDS — To prevent unauthorized access.
• Regular Security Audits — by third parties.
• Data Masking — Masking sensitive portions of payment information.
• Access Control — only authorized personnel can access your information.

In the event of a security breach, we will make every effort to notify affected users within 72 hours.

Gamix uses cookies to enhance your browsing experience. Cookies are small data files stored in your browser.

• Essential Cookies: Required to maintain login sessions and platform security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and user settings.
• Analytics Cookies: To understand which pages are visited most by users — fully anonymous.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

Gamix does not retain data longer than necessary. Different retention periods apply depending on the type of information.

• While your account is active: All data is securely stored.
• After account closure: Transaction records may be retained for up to 5 years where required by law.
• Log Files: Retained for a maximum of 12 months.
• Marketing Information: Deleted immediately upon withdrawal of consent.

As a Gamix user, you have several rights over your own data. Contact support to exercise any of these rights.

Gamix strictly does not collect data from anyone under 18. An age verification process is followed at the time of registration.

If we believe any information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

Gamix reserves the right to update this Privacy Policy as needed. For significant changes, users will be notified at least 30 days in advance — via app notification or registered email.

Continued use of Gamix after any changes have been made will be considered acceptance of the updated policy. The effective date of the latest policy is shown at the top of this page.

Gamix works with various third-party services, including game providers and payment gateways. Each of these organizations has its own privacy policy.

• Only game-related information is shared with game providers.
• Only the information necessary to complete a transaction is sent to the payment gateway.
• Gamix is not directly liable for any data breach occurring on a partner organization's end.

For any questions, requests, or complaints regarding this Privacy Policy, please reach out through the contact methods listed below.

• Email: privacy@gamix.im
• General Support: support@gamix.im
• Live Chat: Click the chat button at the bottom of the site (24/7).

Privacy-related requests will be responded to within a maximum of 30 business days.